Dual Works

 

our returns policy

Your legal rights

When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed within 30 days of purchase.

If you have received a damaged or faulty item, please let us know, and we will do our best to resolve the situation as soon as possible.

Please email us at hello@dual.works

Our returns policy

You don't have a legal right to a refund or replacement just because you changed your mind. However we offer the following returns policy just in case!

If you wish to return your Quarter.haus product it can be returned within 14 days of receipt of our delivery, provided it is returned with its original labels on, in the original packaging and undamaged to our showroom.

All parcels are sent back at the customer’s own risk. We would advise using special delivery as the parcel is not our responsibility until we sign for it. Please note, however, that we are unable to reimburse postage costs.

We will offer you an exchange or a credit note.

Please note that our address for returns is:

Dual Works, 23 A Kenyon Street, Birmingham, United Kingdom, B18 6AR

Please notify us at hello@dual.works of any returns so we know to expect them and please include a note in the sent package stating your name and order number where possible.

Bespoke commissions

We are unable to offer our returns policy for any bespoke commissions. We ensure however that you are involved in all stages of the design process and that your bespoke design is agreed in advance. This design journey is an agreement between both parties and therefore we are unable retract once production commences.